摘要
以客户为中心,尽可能了解客户需求,建立快速应答用户询问通道,适应客户对产品的多样化需求,有利于发掘客户,为客户提供更好的服务,并可以实现对客户信息的集成管理,快速获取并满足碎片化、个性化的用户的信息和需求,提升互联网时代公司对用户诉求的响应速度。
Take the customer as the center, the rapid response for user query channel is established, to understand the needs of customers as far as possible, to meet customer demand for diversification of products, to explore and provide better service to customers, and the integrated management of customer information can be realized. Quick access and meet the fragmented, personalized needs of uscrs, and the response speed of the age of the Internet users to enhance the customers appeal.
出处
《江西冶金》
2016年第5期47-49,共3页
Jiangxi Metallurgy
关键词
客户关系管理系统
互联网+应用
大数据分析
customer relationship management system
Internet application
big data analysis
