消费者知情权在公益性服务合同中的保护

Research on the Protection of Consumer's Right to Know in the Public Service Contracts

消费者知情权的实现在我国消费者保护法中存在较为严重的问题,在公益性服务合同中更甚,引入竞争法的思路对消费者知情权在公益性服务合同中的保护问题进行研究尤为必要。消费者知情权在公益性服务合同中的保护不能仅仅依赖经营者本身,必须引入政府的保护,这是由公益性服务经营者的特殊地位决定的。消费者的弱势地位需要市场监管、消费者组织和竞争推进来改善。公益性服务合同中的消费者知情权的保护要注重反垄断法与消费者权益保护法的协调,可在反垄断法的法律原则内加上消费者保护原则,以增强反垄断法保护消费者的力度,此外,竞争法和消费者权益保护法的执行机构应分工协调,推动由同一机构来执行保护公平竞争和消费者的双重职能。

The realization of consumer’s right to know is a serious problem in the consumer protection law of our country, which is more serious in the public service contract. So it is necessary to study the protection of consumer＇s right to know in public service contract with the idea of introducing competition law. The protection of the consumer＇s right to know in the public service contract cannot just rely on the operator itself, but it needs introduction of the government＇s protection, which is determined by the special status of the public service operator. Consumer＇s weak position requires market supervision, consumer organizations and competition to promote and improve it. The protection of consumer＇s right to know in the public service contract should pay attention to the coordination between the anti-monopoly law and the consumer protection law. We can add consumer protection principle to the principles of anti-monopoly law in order to enhance the strength of anti-monopoly law to protect consumers. In addition, the executive authorities of the competition law and consumer rights and interests protection law should coordinate well. We should promote that the same institution performs the dual functions of protecting fair competition and consumer.