“互联网+”背景下电力客户需求变化分析

Analysis on the change of power customer demand under the background of ‘Internet plus’

当前,我国经济飞速发展,电力体制改革不断深入,"互联网+"技术使电力客户的消费方式、使用习惯都发生了巨大变化,同时也大大提升了传统行业的竞争能力。阐述了"互联网+"的内涵,开展"互联网+"背景下电力市场环境变化形势研究,分析了电力客户需求的变化,以及客户服务需求趋势。

At present,with the rapid development of the economic in China and the deepening of the reforms of electric power system, ＂Internet plus＂ technology has brought a great deal of changes on power customers consumption patterns and habits,and the competitiveness of traditional industries have greatly enhanced at the same time.This paper expounds the connotation of ＂Internet plus＂,studies the changes in the power market environment under the background of ＂Internet plus＂,and analyzes the change of power customer demand,as well as the trend of customer service demand.