基于移动终端的智慧快修服务模式探索

Exploration on intelligent rapid repair service based on mobile terminals

传统的抢修模式面临着服务诉求、效率提升、公众认同等诸多压力。基于移动终端的智慧快修服务是利用微信、掌上电力APP等移动互联网终端,通过内外网信息互通、大数据云计算、报抢人员双向定位等技术手段,实现故障线上报修、多渠道工单整合、跨区域抢修资源共享、系统智能派单、实时动态跟踪抢修队伍行进路线、云计算工单排队与在线共享等功能,将线上与线下业务有机融合,创新抢修模式,整合作业资源,实现故障抢修全流程动态管控,提升客户用电体验。

Traditional repair is faced with the demands of service,efficiency,public recognition and many other pressures.Based on the wisdom of the mobile terminal fast repair service is the use of micro-channel,handheld power APP and other mobile Internet terminals,through internal and external network information exchange,big data cloud computing,reported looting personnel bidirectional positioning technology to achieve fault line repair,multi-channel work order integration,cross-regional sharing of resources to repair the system to send a single intelligent,real-time dynamic tracking the route repair team,cloud computing and online ticket queue sharing function,online and offline business organic integration,innovation repair mode,the integration of job resources,fault repair process to achieve full dynamic control,enhance the customer experience electricity.