基于“互联网+”的电力客户报装服务新模式构建

Construction on the new mode of installation service for electricity customers based on “Internet plus”

为适应市场竞争与客户需求变化趋势,顺应互联网时代客户全新需求和偏好,运用"大、云、物、移"新技术新方法,完善电子渠道、现场移动服务等环节,致力于整合服务资源,创新服务举措,构造以互联网为载体、线上线下互动相结合的O2O电力客户报装服务新模式,为客户提供更方便、更有效的服务。

To adapt to the market competition and customer demand variation trend and conform to the new trends of customer preference of modern times,the new technology and method ＂Large,Cloud,Things,Transfer＂ are APPlied to improve e— channels,on-spot mobile service and other links.The integration of service resources and innovation of serving measures become the priorities to build a fresh new mode of installation service for O2O electricity customers by the combination of online and offline interactions on the basis of the Internet.This contributes to the convenience as well as more effective service for customers.