支付宝在北京市三甲综合医院应用现状初探

Research on Application Status Quo of Alipay in Tertiary Hospitals in Beijing

目的:了解支付宝在北京市三甲综合医院的应用现状,提出完善措施。方法:对北京市开通支付宝功能的4所三甲综合医院进行问卷调查和个人深入访谈,应用SPSS20.0对数据进行统计分析。结果:支付宝用户的平均年龄是35岁;85.95%的患者通过医院宣传了解支付宝服务窗;80%支付宝用户的候诊时间在20分钟以内;支付宝用户对就医流程的满意度达94.4%;支付宝利用率在调查医院均不足10%。结论:建议加强宣传力度,拓展宣传的广度;完善网络系统建设与软件功能;增设就诊卡挂失系统等。

Objective： To research the application status quo and problems of Alipay in tertiary hospitals in Beijing and then put forward rel- evant Methods： Questionnaire surveys and in-depth individual interviews were conducted towards foul： major tertiary hospitals in Beijing which have opened Alipay payment.The collection data was analysed using SPSS 2.0. Results： The average age of people who used Alipay in hospital was 35; 85.95% of the patients knew about Alipay through the hospital propaganda; 80% of the palients＇ waiting time was in twenty minutes after using queuing reminding service of Alipay ; the degree of patients＇ satisfaction towards treatment process after using Alipay payment reached 94.4%; the utilization rate of Alipay in all investigated hospitals was less than 10%. Conclusion： It was necessary for hospitals to enhance their propaganda, perfect network system construction and software functions such as additional report loss system regarding the treatment cards.