2Symeonidis, Kehagias, Mitkas, A Intelligent policy recommendations on enterprise resource planning by the use of agent technology and data mining techniques[J]. Expert Systems with Applications, 2003,25 (4) : 589-602.
3(加) Jiawei Han, Micheline Kamber. Data Mining-Concepts andTechniques[M].北京:机械工业出版社,2006.
4Liyun Qi,Keyil Wang,Wang Xiaoshul ,Fangfang Zhang. Research on the relationship among market orientation, customer relation- ship management, customer knowledge management and business performance[J]. Management Science ~ Engineering, 2008,2 ( 1 ) : 31-37.
5Iriana, Reiny, Buttle, Francis, Strategic, Operational, and Analytical Customer Relationship Management: Attributes and Measures [J]. Journal of Relationship Marketing, 2006,5 (4) : 23-42.
