基于SQA多协同系统下OSS运营支撑系统迭代开发的研究

Research on Software Development of Operation Support System Iteration Based on SQA

本文从信息化建设及迭代开发的角度,针对运营支撑系统管理普遍存在的技术标准更新快、行业整体协同能力差、缺乏规范标准等状况,基于SQA(Software Quality Assurance)软件质量保证的理念,遵循PDCA循环、CMMI能力成熟度模型集成以及提出用流程分析方法设立关键控制点,形成绩效指标库,进行持续质量管控。本文的主要贡献是通过一个实例研究了质量管理在OSS(Operation Support System)运营支撑系统的作用,研究成果为运营支撑系统生命周期模型、过程模型、数据规范与接口、问题处理方法和具体实践提供了一个可行性的总体框架,为跨域的客户受理、开通、保障和服务能力提供有力的数据支撑,并为提升IT架构的复用率,建立标准化技术体系提供了重要的参考作用。

From aspects of information construction and development, this paper puts forward key control points in PDCA CMMI SQA（software quality assurance）, which is based on the idea of the process analysis method. This paper studies the role of quality management in the OSS（operation support system）. The research results provide a feasible framework for operation support system life cycle model, process model, data specification and interface, problem processing methods and specific practices.