摘要
在集约高效、共建共享的思路下,中国铁塔公司建设了客户关系管理系统(CRM)。介绍了中国铁塔CRM系统的建设背景、建设思路及建设方案,分析了全国集中建设的业务支撑系统所具备的优势及建设困难,并提出了下一步系统的演进方向。
China Tower corporation has developed customer relationship management（CRM）to realize co-construction and sharing. It introduces the background,design and scheme of CRM system,analyzes the advantages and disadvantages of centralized business support system,and proposed the evolution direction of the system.
出处
《邮电设计技术》
2016年第12期25-29,共5页
Designing Techniques of Posts and Telecommunications
关键词
铁塔公司CRM
集中建设
业务支撑系统
China Tower corporation CRM
Centralized construction
Business support system
