摘要
按照北京市医院管理局工作的要求,北京妇产医院推进实行非急诊全面预约挂号,在多渠道预约挂号、号源梳理、流程再造、便民措施方面重点展开工作,有效改善了既往门诊服务中"三长一短"的状况,提升了患者满意度及一定的社会效益。
According to the requirements by the Hospital Authority of Beijing,Beijing Obstetrics and Gynecology Hospital propels the non-emergency overall appointment register,and pays special attention to multiple-channel appointment register,register source arrangement,process reengineering and convenience-for-people measures,to effectively improve the＂three-long and one-short＂phenomenon in outpatient service in the past,and to improve patients＇ satisfaction and certain social benefit.
出处
《中国医院管理》
北大核心
2017年第1期52-53,共2页
Chinese Hospital Management
关键词
非急诊
多渠道预约挂号
号源梳理
流程再造
便民措施
non-emergency
multiple-channel appointment register
register source arrangement
process reengineering
convenience-for-people measure
