标杆管理方法在城市轨道交通运营管理中的应用

Application of method of benchmarking in operation management of urban rail transit

标杆管理是一项有系统、持续性的评估与改进过程,是通过不断将组织流程、业绩与全球企业领导者相比较,以获得协助改善运营绩效的过程。标杆管理在现代企业管理活动中已成为支持企业不断改进和获得竞争优势的重要管理方式之一。文章探讨了标杆管理方法如何在城市轨道交通行业建立模型、对标应用,并以某轨道交通企业乘务系统中的实施应用为例,简要介绍地铁运营中如何实现标杆管理改进。

Benchmarking is a systematic and continuous process of evaluation and improvement. It is a process that helps improving the operational performance by comparing organization＇s own processes and performances to leading organizations all over the world. Benchmarking has become one of important management methods to support organizations to keep improving and gaining competitive advantages during modern enterprise management activities. This paper discusses how benchmarking methods give organizations a hand on modeling and applying themselves in urban rail transit industry. It also takes the implementation and application of the crew system in one rail transit enterprise as an example to illustrate the realization of benchmarking improvement in subway operation.