护理人员的职业压力与职业倦怠研究:基于某老年病医院的案例分析

Research on Work Stress and Job Burnout of Nursing Staff : A Case Study of G Geriatric Hospital

以往关于职业压力和倦怠的研究大都采用定量的方法,但是不同职业群体所面临的倦怠现状及其引发因素是有差异的,采用定性的方法去进行研究对理论和实践都会起到补充的意义。本文采用单案例研究,选取极为典型的G老年医院作为分析对象,对该医院护理人员的职业压力与职业倦怠的现状进行剖析,并依据资源保存理论去探讨组织支持、组织公平、心理资本等要素对职业压力和职业倦怠的影响。最后从组织层面和个体层面入手,分别提出增强护理人员组织支持感、组织公平感和心理资本的措施,得出缓解医院护理人员职业压力与职业倦怠的模型。

With a case study of G hospital, a domestic geriatrics hospital, this study investigated the current situation and the existing problems of the work stress and job burnout of the nursing staff and explored the effects of perceived organizational support, organizational justice and psychological capital on work stress and job burnout. Based on the conclusions and previous studies, this paper proposed measures to enhance the perceived organizational support, organizational justice and psychological capital of nurses from the organizational level and individual level. Finally, this study put forward a model to improve the job stress and job burnout of nursing staff in geriatric hospital.