基于客户服务水平的第三方物流企业经营绩效影响的实证分析

Empirical Study on Third- party Logistics Ogistics Enterprise Performance Based on the Customer Service Level

通过对客户服务水平与第三方物流企业之间的相关性研究,发现客户服务水平对第三方物流企业有很大的影响。从影响客户水平的服务质量、合作能力、价格应变能力等角度进行研究分析,并采用调查问卷方式获取相关数据,采用相关性和回归性检验方法对数据进行分析,得出客户服务水平的服务质量、合作能力、运营能力与第三方物流企业运营绩效成正相关关系的结论。

Through the research on the relationship between customer service level and the third party logistics enterprises,the paper found that the level of customer service has a great influence on the third party logistics enterprise. From the perspective of the impact of customer service quality,cooperation ability,price strain capacity and so on,the data are collected by questionnaire,and used correlation regression analysis method for data analysis,the paper draws the conclusion that the service quality of customer service level,cooperation ability,operation ability and the third party logistics enterprise operation performance is the positive correlation.