广西政务服务公民满意度研究——以办事群众的视角

The Research on Citizen Satisfaction Towards Guangxi Government Affairs Service——From the Perspective of the Masses to Handle Affairs

广西政务服务"十二五"规划的实施已经结束,对在此期间所取得的成就及存在的问题进行总结十分有必要。通过对到政务服务中心办事的群众进行问卷调查、收集数据,运用SPSS21.0分析软件对所得数据进行分析,得出政务中心窗口人员工作态度、政务信息公开情况、政务网站建设、规章制度与办事群众的满意度息息相关的结论。在此基础上提出完善政务服务体系建设、提高工作人员素质、建立多规合一政务服务平台等完善路径,以推动广西政务服务工作的发展以及服务型政府的建设。

Even though Guangxi government affairs service of the ＂12th five- year＂plan has come to an end,it is very necessary to summarize the achievements and the problems in this period. Based on a questionnaire to the masses who come to deal with affairs in the government service center,we collected and used SPSS21. 0 software to analyze the data. Through the analysis,we got the result that there is strong correlation between the masses’ satisfaction and the following factors such as working attitude of government staff,the situation of government information publicity,the website construction and the rule establishment of government service center. Based upon the result,we put forward several recommendations： consummating service system construction,improving staff quality and establishing a service unity platform of multi- rule to promote the development of the Guangxi government affairs service and the construction of a service- oriented government.