台湾地区双和医院的精细管理与特色服务

Precision Management and Characteristic Service in Shuanghe Hospital in Taiwan

对台湾地区双和医院的精细化管理、人文精神培育、就医流程设计、安全与品质管理、医患和谐相处、信息化建设等进行了介绍。指出大陆地区医院需在细节管理,人文关怀与安全文化环境营造,医护人员礼仪修养,医疗信息系统建设等方面向台湾地区学习,以提升管理水平与服务质量。

The paper introduced the precision management, humanistic spirit cultivation, medical procedure design, safety and quality management, doctor--patient harmonious coexistence, and information construction in Shuanghe Hospital in Taiwan. The mainland hospitals should learn from hospitals in Taiwan on precision management, humanistic care and safe cultural environment, the improvement of medical personnel＇s etiquette cultivation and the construction of medical information system, in order to improve the management level and service quality.