基于微信平台的“精灵”服务探索——以河北经贸大学图书馆为例

The “Wizard” Service Exploration based on WeChat Platform——Taking Hebei University of Economics and Business as an example

通过对读者行为与读者服务需求的定量定性分析,开发了一系列"微信精灵"服务。包括图书精灵、座位精灵、课服精灵和预约精灵四个项目。其中图书精灵和座位精灵整合了图书馆业务和应用系统;课服精灵和预约精灵是读者延伸服务的提供渠道。不仅满足读者对图书馆个性化、泛在化的服务需求,而且提高了本馆资源利用率,改善了读者用馆习惯,进一步优化了读者服务工作。

Through the quantitative and qualitative analysis of the reader＇s behavior and the readers＇service demand, the library, developed a series of ＂WeChat Wizard＂ service based on the WeChat platform. WeChat Wizard includes four items：book wizard, seat wizard, curriculum service wizard and bespeak wizard. Among them, book wizard and seat wizard integrated of the library business and application systems; and curriculum service wizard and bespeak wizard are our extension services. WeChat Wizard not only met the personalized and ubiquitous demand, but also improved the resource utilization ratio, advanced readers＇ reading habit, and further optimized the service for readers.