2A.Y.So & Ngai Pun(20Od),Special Issue on Globalization and SARS in Chinese Societies,Asian Perspective,Vol. 28,NO,1.
3T.C.Pachant(1988),Crisis Management and Narcissism:A Kohutian Perspective, Unpublished doctoral dissertation, Graduate School of Business Administration. University of Southern California, Los Angeles, CA.
6[2]Rene A. Henry. You' d better have a hose if you want to put out the fire: the complete guide to crisis and risk communications: Professionnal tips, tactics, dos,d on' ts and case histories Windsor[M]. CA: Gollywobbler productions, 2000.
7[3]Robert Heath. Dealing with the complete crisis- the crisis management shell structure[J]. Safety Science, 1998, (30):139~150.
8[5]Coombs, W T. Choosing the right words: The development of guidelines for the selection of the "appropriate" crisis response strategies[J]. Management Communication Quarterly,1995,(8).
9[6]Coombs W T. Teaching the crisis management/communication course[J]. Public Relations Review, 2001, (27):89~101.
10[7]Jonathan Bernstein. The biggest mistakes in crisis communication [ EB/OL ]. http:∥www. bernsteincrisismanagement.com/articles. html