基于绿色发展的医院门诊预约体系的建立

Study on Establishment of Hospital Outpatient Appointment System Based on the Green Development

目的探讨基于绿色发展的医院门诊预约体系的建立方法与实施措施。方法改造原有门诊预约体系,优化门诊预约服务管理、患者分时就诊、医师出诊管理和患者管理,调查服务效果。结果 2015年日均门诊量3 081.8人次,较去年同期提高14.90%;每日最高峰时段该院现场挂号大厅排队人数由80人/队减少至30人/队;出诊医师数量有15.00%左右的增加,医师每班次的工作时间也减少了19.8 min,89.0%患者满意预约门诊工作。结论基于绿色发展的医院门诊预约体系的建立能营造一个良好的就医环境,能有效解决预约门诊服务实行过程的中的阻碍因素,提高医疗服务质量。

Objective To study the establishment method and implementation measures of hospital outpatient appointment system based on the green development. Methods The primary outpatient appointment system was improved, the outpatient appointment service management, time sharing consultation, home visits management of physicians and information management of patients were optimized, and the service effect was surveyed. Results The outpatient volume per day in 2015 was 3081.8, increasing by 14.90% compared to the last year, The number of daily peak hours on-site registration hall queue reduced from 80 people / team to 30 people / team and home visit physician number increased by 15.00% or so, and the working time of physicians per shift decreased by 19.8 min, and 89.0% of patients were satisfied with the appointment outpatient work. Conclusion The establishment of hospital outpatient appointment system based on the green development can create a good medical treatment environment, which can effectively solve the hindering factors in the outpatient appointment service implementation course and improve the medical service quality.