2Benxiang Zeng, Rolf Gerritsen. What do we know about social media in tourism A review [ J ]. Tourism Manage- ment Perspectives, 2014, (10) :27 - 36.
3Wollan R, Smith N, Zhou C. The social media manage- ment handbook:everything you need to know to get social media working in your business [ M ]. John Wiley & Sons, 2010.
4Gadrey J, Gallouj F, Weinstein O. New modes of inno- vation: how services benefit industry [ J ]. International Journal of Service Industry Management, 1995,6 ( 3 ) :4 - 16.
5Tidd J, Hull F M. Service Innovation : Organizational re- sponses to technological opportunities & market impera- tives[ M]. Imperial College Press,2003.
6Berry L L, Shankar V, Parish J T, et al. Creating new markets through service innovation [ J ]. 2006.
7Blazevic V, Lievens A. Managing innovation through customer coproduced knowledge in electronic services: An exploratory study [ J ]. Journal of the Academy of Marketing Science ,2008,36 ( 1 ) : 138 - 151.
8Paton R A, McLaughlin S. The services science and in- novation series [ J ]. European Management Journal, 2008,26(2) :75 -76.
9Pim den Hertog, Rob Bilderbeek. Conceptualising. Serv- ice innovation and service innovation patterns [ J ]. Re- search Programme on Innovation in Services (SIID) for the Ministry of Economics Affairs, Dialogic, Utrecht, 1999.
10Zeithaml V. Consumer perception of price, quality and value: a means - end model and synthesis of evidence [J]. Journal of Marketing, 1988, (52):2 -22.
