西药房分诊断单元服务与综合服务模式效果对比分析

Comparative analysis of effects of diagnoses-based subunit service and general service in dispensary

目的:通过创新分诊断单元服务模式,缩短患者候药时间,提高患者对医院的综合满意度。方法:对医院信息系统(HIS)收集的数据进行统计分析,以某院西药房人力资源管理、患者候药时间、调剂差错率、处方合格率、患者满意度为指标,对分诊断单元服务与传统综合服务模式进行量化比较。结果:分诊断单元服务模式的上述五个指标均比综合服务模式下具有明显的优越性。结论:分诊断单元模式作为创新的服务模式效果肯定,值得推广使用。

OBJECTIVE To shorten the patient＇s waiting time and improve the comprehensive satisfaction of the patients by the innovative mode as diagnoses-based subunit service.METHODS By implementing these two modes,including diagnosesbased subunit service and general service,the human resources,waiting time of patients,dispensing mistakes,qualified rate of prescription and satisfaction of patients,etc.of dispensary were analyzed and compared according to the statistical data collected by hospital information system（HIS）.RESULTS Compared with general service,the human resources,waiting time of patients,dispensing mistakes,qualified rate of prescription and satisfaction of patients,etc.of dispensary were remarkably improved by diagnoses-based subunit service.CONCLUSION The diagnoses-based subunit service is an innovative service mode and is worth popularizing.