7Kano N, Seraku N, Takahashi F, et al. Attractive quality and must-be quality. Hinshitsu[ J]. The Journal of the Japanese Socie- ty for Quality Control, 1984 ; 14 : 39-48.
8Berger C, Blauth R, Roger D, et al. Kano' s methods for under- standing customer-defined quality[J]. Center Qual Management, 1993(4/: 2-36.
9Matzler K, Hinterhuber H.H. Hew to make product development projects more successful by integrating Kano's model of custom- er satisfaction into quality function deployment [J]. Technova- tion, 1998(1) : 25-38.
10Jiao R J, Chen C H. Customer requirement management in prod- uct development: A review of research issues [J]. Concurrent Engineering,2006 (3) : 173-185.
