大型医院门诊患者多种检查预约与报告时效分析

Effectiveness Analysis of Multiple Check-up Appointments and Reports in Outpatient Department of Large Hospitals

本文以某大型医院HIS系统采集的门诊患者就诊记录信息为依据,详细分析患者检查申请项目数、预约与报告时间、患者往返医院次数等具体指标及其带来的问题,探讨建立基于大数据的门诊患者集中预约体系的构想,提出其实现模式和目标,对提高医疗服务质量、改善患者就医体验和提升医院资源利用效率具有重要意义。

This paper analyzed a series of indicators including the patients＇ number of applied checkup items, reservation and report time, number of patients＇ round - trips to the hospital as well as the subsequent problems based on the medical records of outpatient departments collected by HIS system of a large hospital. It dis- cussed the feasibility of establishing the concentrated reservation system for outpatients＇ checkups based on big data and pushed forward the implementation pattern and target, which was of significant importance for enhancing medi- cal service quality, improving the patients＇experience of medical treatment and promoting resource utilization effi- ciency of the hospitals.