基于过程域的公共物品供给管理能力成熟度评价研究

Research on the Maturity Evaluation of Public Goods Supply Management Based on Process Area

公共物品供给管理能力成熟度评价是有效实施公共物品质量管理和全面提升公共物品供给绩效水平的关键,针对公共物品供给管理能力体系普遍缺乏成熟度评价问题,立基过程视域,设计公共物品供给管理能力成熟度评价体系。包括:将能力成熟度模型应用于公共物品供给管理评价工作中,构建供给管理成熟度评价框架,划分管理能力成熟度等级,提炼筛选不同等级中的管理关键过程域,建立以实现关键过程目标为基准的指标体系,设计相应的评价程序,并结合公共物品供给管理实例进行评价实验,获得供给管理能力成熟度等级,发现各层级存在的管理缺陷,为公共物品供给管理优化指明路径。

Public goods supply management capability maturity evaluation is the key tothe effective implementation of the quality management of public goods and the improvement of the performance level of public goods supply.Aiming at the lack of maturity evaluation in public goods supply management system,this paper,based on process perspective,designs the maturity evaluation system of public goods supply management.It applies the capability maturity model to the evaluation of public goods supply management,establishes the evaluation framework of supply management maturity,divides the management capability maturity level,extracts and selects the key process areas of management in different grades.An index system is set up to achieve the goal of the key process,and the corresponding evaluation program is designed,combined with an instance of public goods supply management evaluation experiment.According to the supply management capability maturity level,we found the management defects of all levels,and provide a path for the optimization of public goods supply management.