构建“以人为本”物业管理新模式的调研与思考

Research and Reflection on the Construction of New Mode of People-oriented Property Management

"以人为本"的物业管理模式就是要以业主的需求为导向,形成一个灵活多变的管理服务机制,为业主提供高效、周到的温馨服务.在对物业管理现状调研的基础上,分析了目前物业管理中影响物业和业主关系,导致业主不满意的主要因素,从打造团队、差异化服务、增强互动、问题导向、加强监管等方面,提出了构建"以人为本"物业管理新模式的建议.

People-oriented property management is guided by the needs of the owners to form a flexible mechanism of management service providing efficient,warm and thoughtful service.This paper,on the basis of the investigation of the current situation of property management,analyzes the main factors affecting the relationship between the property and the owners,and puts forward the suggestions on constructing the new mode of people-oriented property management including team-building differentiated services,enhancing interaction,problem-solving measune strengthening supervision ect.