基于流程再造的医院门诊流程优化研究

Research on the Optimization of the Outpatient Service Process of a Hospital Based on the Process Reengineering

本文对我国典型的三级甲等医院的概况及门诊流程的现状进行了调研,用流程再造方法对于病人的门诊业务流程进行了分析,揭示了该医院病人就诊时存在的问题。最后,基于流程再造理论,综合运用流程优化方法和信息技术手段,对医院门诊流程进行优化,也提出了该医院管理方面的问题,并给出改善建议。

This paper investigates the basic conditions and the present situation of the outpatient service process of typical third-grade and class-A hospitals in China. In order to analyze the hospital＇s outpatient service process and reveal the existence of the hospital patient problems,process reengineering methods are made use of. According to the process reengineering theory and methodology,the process optimization methods and information technology means are used to optimize the hospital outpatient service process. This paper also points out the hospitals＇ management problems,and proposes solutions to these problems.