ICU加强与患者家属有效沟通对护患关系的影响

Influence of ICU Reinforcement and Effective Communication with Relatives of Patients on Relationship between Nurses and Patients

目的:分析研究ICU加强与病人家属有效沟通对护患关系的影响。方法:以2014年9月~2015年3月入住ICU病房的200例病人家属作为研究对象,其中2014年9月~2014年11月入住的100名病人家属作为对照组,2014年12月~2015年3月入住的100例病人家属作为观察组,对照组实施常规护理,观察组在此基础之上给予有效沟通,对两组患者的护理效果进行对比。结果:护理以后,观察组患者对护理工作满意度明显优于对照组(P<0.05);护理以后,观察组患者口头和书面表扬明显高于对照组,口头和书面投诉明显低于对照组(P<0.05)。结论:对ICU患者亲属采取有效沟通干预,可以使患者对护理工作的满意程度明显提高,使患者投诉率明显降低,进而使临床护理质量进一步提高,具有临床推广价值。

Objective：To analyze the influence of ICU reinforcement and effective communication with relatives of patients on relationship between nurses and patients.Methods：200relatives of patients in the ICU from September 2014 to March 2015 were selected as research objects,which 100 cases relatives from September 2014 to November 2014 were divided into control group,and the rest of 100 relatives from December2014 to March 2014 were divide into observation group.The control group was given routine nursing,and the observation group was given effective communication based on the control group,then the nursing effect of two groups were compared.Results：After nursing,the patients＇ satisfaction of observation group was better than that of control group（P〈0.05）;The written and verbal praises after nursing in observation group were significantly higher than that in control group,and the oral and written complaints of observation group were significantly lower than those in control group（P〈0.05）.Conclusion：Effective communication with ICU patients＇ relatives can obviously improve patients＇ satisfaction degree of nursing work,make patients＇ complaints significantly reduced,and make clinical nursing quality further improved,which has clinical promotion value.