科室护理综合目标管理考核指标体系的构建

Construction of the assessment index system for department general nursing goals management

目的 以绩效结构理论为基础构建科室护理综合目标管理考核指标体系.方法 通过专家访谈和2轮Delphi专家函询完成指标体系构建;采用SPSS17.0进行数据统计及可靠性分析.结果 构建了包含护理质量、护理安全、护理服务、教学培训、科室贡献、沟通协调6个Ⅰ级指标和22个Ⅱ级指标的护理综合目标管理考核指标体系;确立了科室每月考核分数计算方法和回馈机制;2轮函询专家积极系数分别为97.6%和98.8%,权威系数分别为0.85和0.86;各指标重要性和可操作性评分均数分别为3.86~4.98和3.98~4.88,变异系数分别为0.03~0.27和0.05~0.25;Ⅰ、Ⅱ级指标重要性和可操作性协调系数为0.10~0.36,协调系数显著性检验有统计学意义（P〈0.05）.结论 该指标体系各维度的设计充分考虑了绩效的＂任务-适应性-关系＂3个维度,关键指标代表性强.构建时采用的Delphi方法科学、结果可靠.科室考核分数计算方法可操作性强,便于量化.回馈机制将考核结果与个人利益紧密结合,激励性强.该指标体系的建立为全面实施护理综合目标管理提供了科学、客观的依据.

Objective To construct the assessment index system for general nursing goals management based on the performance structure theory. Methods Expert interviews and Delphi expert enquiry were used to complete the construction of index system, and SPSS17.0 was used to do data statistics and reliability analysis. Results The assessment index system for general nursing goals management was constructed which contained 6 level-Ⅰindicators such as nursing quality, nursing safety, nursing service, teaching and training, the contribution of department and the communication skills and 22 level- Ⅱ indicators. The department monthly examination scores calculation method and feedback mechanism were also established. The expert positive coefficients were 97.6%and 98.8%respectively, the authority coefficients were 0.85 and 0.86, the importance and feasibility mean scores of every index were 3.86-4.98 and 3.98-4.88, and coefficients of variation were 0.03-0.27 and 0.05-0.25 in 2 rounds of enquiry. The importance of level-Ⅰor level-Ⅱ indicators and operability coordination coefficients were 0.10-0.36, the significance test showed P〈0.05. Conclusions The design of each dimension of the index system gives full consideration to 3 dimensions of performance： ＂task-adaptive-relationship＂. Representative of key indicators is strong. The Delphi method used in building is scientific and the results are reliable. The maneuverability of calculate Method is strong, easy to quantify. The feedback mechanism has a strong incentive by combining the assessment results closely with the individual interests. The establishment of the index system can provide scientific and objective basis for the full implementation of the general nursing goals management.