可穿戴呼叫铃系统质量改进的实践研究

Practice research on quality improvement of wearable nurse call system

目的对可穿戴呼叫铃系统进行质量改进,更大限度发挥呼叫装置的作用,提供安全、优质的护理服务。方法通过组建团队、现况调研,针对缺陷因素制订有效的改进措施,实施改进并评价改进效果。结果改进措施实施后,呼叫铃的平均应答时间从(49.23±5.71)s缩短到(16.62±3.83)s,患者对护士应答及时性的满意度从75.0%提升至93.6%,质量改进后未发生护理缺陷或跌倒等意外事件。结论可穿戴呼叫铃系统质量改进后,缩短了护士的平均应答时间,增加了患者的满意度,提升了护理安全。

Objective To improve quality of wearable nurse call system producing the best possible results,and to provide safe,high quality nursing service. Methods The improvement plan was designed through team building, baseline assessment and defect analysis. Effective measures were formulated and implemented,and the outcomes were followed up. Results Average call response time was reduced from 49.23±5.71 s to 16.62±3.83s. Patient satisfaction of response time was increased from 75% to 93.6%. No nursing defects or accidents such as patient falls occurred. Conclusion Quality improvement of wearable nurse call system can shorten nurse＇s response time and increase patient satisfaction.