杭州市各县(区)餐饮服务食品安全公众满意度调查

Investigation of public satisfaction on catering services food safety in Hangzhou

[目的]了解杭州市各县(区)公众对当地餐饮服务食品安全及当地政府餐饮服务食品安全相关工作满意度。[方法]通过拦截调查应用《餐饮服务食品安全公众满意度调查问卷》对杭州市15个县(区)公众进行问卷调查和分析。[结果]餐饮服务食品安全公众满意度量表综合得分为68.40分。杭州市参与调查的15个县(区)中满意度得分前三分别为72.29分、72.25分和71.16分,平均分为68.62分。公众对当地政府部门餐饮服务食品安全监管工作、宣传工作、打击违法行为力度满意度最高分分别为72.16分、72.10分和68.78分。公众对当地政府部门餐饮服务食品安全工作的综合满意度评价得分前三位分别是70.47分、70.33分和70.10分。[结论]公众对所在地餐饮服务单位信息公示的评价及对当地餐饮服务食品安全状况总体满意度评价相对较高,但对所在地政府部门打击餐饮服务食品违法行为力度的评价较低,公众对所在地外卖餐饮食品质量的评价也不容乐观。

Objective To understand public satisfaction on catering services food safety and local government relevant works. Methods It investigated and analyzed 15 districts by ＂ Questionnaire survey public satisfaction on catering services food safety＂through intercept survey method.Results The synthesis score of public satisfaction on food safety scale was 68. 40. The front three rank score was 72. 29,72. 25 and 71. 16 respectively,the average score was 68. 62. The highest score of supervision working,publicity working and the force of hitting unlawful act which local government participation was 72. 16,72. 10 and 68. 78 respectively. The front three rank score of public satisfaction on local government relevant works was 70. 47,70. 33 and 70. 10 respectively. Conclusions The evaluation of information announcement of public to local catering services and overall satisfaction evaluation of local catering services food safety were relatively higher. But the score of public satisfaction on local government striking illegal behavior of catering services was relatively lower. In addition,It was not allow optimistic to evaluation on the quality of takeaway food.