摘要
目的探究静脉药物调配中心实施层级管理后的应用效果。方法于2015年1—12月实施层级管理,以SPSS 16.0社会科学统计软件包对实施层级管理前后静脉药物调配中心工作人员的综合能力及工作质量、医护人员的满意度反馈进行比较。结果实施层级管理后,明显促进了静脉药物调配中心工作人员的综合能力,其中操作能力、科研能力和教学能力均有上升,差异有统计学意义(P〈0.05);医护人员的满意度分值明显提高,差异有统计学意义(P〈0.05);工作质量显著改善,各维度比较得分的差异有统计学意义(P〈0.05)。结论层级管理在静脉药物调配中的应用,能够充分激发工作人员的主观能动性,发挥工作潜能,显著提高静脉药物调配中心员工的工作能力与综合素质,提高医护人员的满意度,提升静脉药物调配中心的服务质量,因此层级管理模式可广泛应用在静脉药物调配中心的日常工作中。
Objective To explore the application effects of hierarchical management in pharmacy intravenous admixture service (PIVAS).Methods The hierarchical management was carried out from January 2015 to December 2015. The comprehensive ability and the working quality of the staff in PIVAS and the degree of satisfaction of medical staff before and after carrying out hierarchical management were compared with the statistical package for social sciences (SPSS) 16.0.Results After the implication of hierarchical management, the comprehensive ability of the staff in PIVAS was significantly improved including operational capacity, scientific research capacity, teaching capacity with significant differences (P〈0.05) ; the score of satisfaction degree of medical staff significantly increased (P〈0.05) ; the quality of work was significantly improved, and there were statistically significant differences among the scores of different dimensions (P〈 0. 05). Conclusions The application of hierarchical management in PIVAS can fully stimulate the subjective initiative of the staff, improve the degree of satisfaction of the medical staff and the quality of service in PIVAS. So, the model of hierarchical management can be widely used in daily work in PIVAS.
作者
王牛民
王慧丽
王燕
姚晚侠
Wang Niumin Wang Huili Wang Yan Yao Wanxia(Department of Pharmacy, the First Affiliated Hospital of Xi'an Jiaotong University, Xi'an 710061, China (Wang NM Nursing Faculty, Medical College, Xi'an International University, Xi'an 710077, China ( Wang HL the Seventh Department of Rheumatology, Xi' an No.5 Hospital, Xi'an 710082, China ( Wang Y Nursing Faculty, Medical College, Xi'an Peihua University, Xi'an 710125, China ( Yao WX)
出处
《中华现代护理杂志》
2016年第35期5150-5153,共4页
Chinese Journal of Modern Nursing
基金
陕西省自然科学基金资助项目(2015JM8485)
关键词
层级管理
临床质量
满意度
静脉药物调配中心
Hierarchical management
Clinical quality
Satisfaction Degree
Pharmacy intravenous admixture service