丰田公司质量管理活动思路与实践

Perspective and Practice of the Toyota Quality Management Activities

解释了丰田质量管理活动的由来,比较了质量管理活动小组结构和分公司组织结构的关联。总结了各种层级推进质量管理活动的教育程序,列举了不同领域开展质量管理活动的着眼点及相应实施步骤。对比分析了质量管理活动和分公司层面的协调咨询活动的流程,并介绍了丰田的质量管理活动评价体系。

The origin of the Toyota quality m anagement activities is explained, and the structure between the quality management activities group and the branch is compared. Various levels of promoting the educational process of the quality management activities are summarized. Different areas to carry out the quality management activities and the corresponding implementation steps are listed. The process of coordinating the quality management activities and the consulting activities at branch level is compared and analyzed, and the evaluation system of the Toyota quality management activities is introduced.