医疗安全不良事件速效管理实用模式研究

Study on practical mode of quick management of medical safety adverse events

根据全球医疗机构质量安全管理组织现状,结合、对比和评价JCI、ISO9000、PDCA、5S品管圈管理、卓越绩效模式、六西格玛等质量安全管理经验和实践数据,提出医疗安全不良事件"3C+3D"速效管理实用模式。3C:即Check(去查证、去把关)、Clear(去表明、去交待)、Comprehend(去领会、去理解);3D:即Discover(发现问题)、Determine(确定问题)和Dispose(处理问题),以此来强化原医疗质量安全管理的职能与作用,达到持续改进医疗安全不良事件的目的,减少医患纠纷的发生。

According to the status quo of quality and safety management organizations in the global medical institutions,the authors put forward the ＂3C ＋3D＂ quick effect of medical safety adverse events by combining,comparing and evaluating the quality safety management experience and practice data of JCI,ISO9000,PDCA,5Squality management circle management,high performance mode and six sigma.3C：the Check（to verify,to check）,Clear（to show that to explain）,Comprehend（to acknowledge,to understand）;3D：Discover,Determine and Dispose（problem）.The aim of the mode is to strengthen the responsibility and function of original medical safety management,to achieve the purpose of continuous improvement of medical safety adverse events and reduce the occurrence of medical disputes.