浅谈心理学在信访工作中的运用

信访工作处于行政管理工作的前沿,直面广大人民群众和纷繁复杂的社会矛盾,其职能发挥得好坏,直接影响政府的形象和群众的切身利益。本文从心理学角度分析和解决信访问题,阐述将心理学引入信访工作的依据、实际应用和途径,对做好信访工作具有理论意义和现实意义。

The petition work is in the forefront of the administration,to face the masses and complicated social contradictions,the functions of play to directly affect the government's image and the vital interests of the masses.From the psychological point of view to analyze and solve the problem letters to explain the psychological basis for the introduction of letters and visits,practical application and ways to make letters on the work of theoretical and practical significance.