优质护理对降低急诊小儿输液室的纠纷投诉率的探讨

Discussion on the Quality of Nursing Care to Reduce the Rate of Complaints in Emergency Transfusion Room

目的探析优质护理对降低急诊小儿输液室的纠纷投诉率的效果。方法选取2015年10月—2017年1月在我院急诊室进行输液救治的患儿100例,经医院医学伦理委员机会审核通过随机等分为A组和B组,A组给予常规措施,B组则应用优质干预,对比其临床效果。结果 B组纠纷投诉率低于A组(P<0.05);且患儿家属对护理服务的满意度优于对照组,差异有统计学意义(P<0.05)。结论优质护理有利于降低急诊小儿输液室纠纷投诉率,改善护患关系,提高服务的满意度。

Objective To explore the effect of high quality nursing on reducing the rate of complaints in emergency transfusion room. Methods From October 2015 to January 2017, 100 children with infusion treatment in our hospital emergency room, the hospital medical ethics committee approved by chance were randomly divided into A group and B group, A group received conventional measures, B group of high-quality intervention, compared the clinical effect, Results The rate of complaints in the B group was lower than that A group （P 〈 0,05）, and the satisfaction of the family members of the children was bettor than that of the control group （P 〈 0.05）. Conclusion High quality nursing is helpful to reduce the rate of complaints in transfusion room, improve the relationship between nurses and patients, and improve the satisfaction of service.