基于ITIL的SOA架构研究与应用

The research and application of SOA architecture based on ITIL

针对众多IT企业在提供IT服务时缺乏合理的管理流程、服务管理能力低下的问题,设计了一个基于ITIL的SOA系统架构。架构采用分层设计的方法,服务资源由服务台来统一调配,服务的访问依靠ESB(企业服务总线)来完成。最后,将该架构应用于系统的开发,结果表明,该架构具有扩展性好、移植性强的特点。用该架构指导企业对服务系统进行构建,可以极大地提高企业的服务质量与服务管理能力。

In order to solve the problems such as poor ability of service management,lacking of reasonable management process in many IT enterprises,a service-oriented architecture（SOA） based on information technology infrastructure library（ITIL） is designed in this paper. The development of the system architecture adopts the method of hierarchical. Service resources are deployed uniformly by the service desk. The achievement of service accessing rely on enterprise service bus（ESB）. Finally,the architecture is applied to the development of software system.Result shows that the architecture has good expansibility and portability. Using this framework to build service system can improve the enterprise＇s service quality and service management capabilities greatly.