民用飞机客舱舒适度调查与分析

Investigation about Cabin Comfort on Civil Aircraft

为了解实际航班上乘客对于舒适度的主观感受,在34个国际航班和103个国内航班上进行了问卷调查,共收回有效问卷150份。问卷调查分析结果表明,乘客对座舱环境的总体满意度较好;噪声是乘客主要的不满意因素,且与乘客对总体环境的满意度密切相关;空客在冷热、气压、噪音、照明、空气品质各项的满意度和总体满意度均高于波音飞机;国内航线在照明、空气品质、冷热感受方面的满意度明显高于国际航线。

In order to understand whether passengers feel comfortable on the airliners, questionnaire survey was conducted on 34 international airliners and 103 domestic airliners, with 150 effective answers collected. The results show that passengers are satisfied with the overall cabin environment and noise is the main factor that causes dissat- isfaction and is closely related to the general satisfaction rates. Passengers are more satisfied with airbus than boeing airliners in terms of thermal comfort, pressure, noise, illumination and air quality. Domestic airliners are much higher rated than international airliners in illumination, air quality and thermal comfort.