ICU护士组织沉默、工作满意度对离职倾向影响的研究

ICU nurses' organizational silence,job satisfaction and their impact on turnover intention

目的:通过建立结构方程模型分析ICU护士组织沉默行为、工作满意度对离职倾向的影响。方法:以青岛市3所三级甲等医院综合ICU的205名护士为研究对象,采用组织沉默问卷、工作满意度问卷和离职倾向问卷进行调查。结果:ICU护士组织沉默(2.83±0.51)分,工作满意度(3.01±0.36)分,离职倾向(2.19±0.74)分,组织沉默对工作满意度呈负相关,对离职倾向呈正相关,工作满意度对组织沉默、离职倾向起部分中介效应。结论:ICU护理管理者应当重视组织沉默对工作满意度及离职倾向的影响,采取相应措施减少护士组织沉默行为,提高护士工作满意度,降低离职倾向。

Objective： To investigate the impact of ICU nurses＇ organizational silence and job satisfaction on their turnover intention by establishing a structural equation model between them. Methods： Totally 205 ICU nurses from three tertiary grade A hospitals in Qingdao were investigated with Silence Behavior Scale, Mc Closkey/Mueller Satisfaction Scale （MMSS） and Turnover Intention Scale. Results： The scores of organizational silence, job satisfaction and turnover intention were 2.83±0.51, 3.01±0.36, 2.19±0.74. Organizational silence was negatively related to job satisfaction, and positively related to turnover intention. Job satisfaction played a mediating role between organizational silence and turnover intention. Conclusion： ICU nursing managers should pay attention to the impact of organizational silence on job satisfaction and turnover intention, and take measures to reduce nurses＇ organizational silence, improve job satisfaction to reduce turnover intention.