2Kauo Net al. Attractive quality and must-be quality[ J]. The Journal of Japanese Society for Quality Control, 1984, 41 (2) : 39-48.
3Yang, Ching-Chow. The refined Kano' s model and its application[ J]. Total Quality Management and Business. Exeellenee, 2005, 16(10): 1127-1137.
4Johann Fullera, Kurt Matzlerb. Virtual product experience and customer participation-A chance for customer-centred, really new products[ J]. Technovation, 2007, 27 : 378-387.
5Chun-Chih Chen , Ming-Chuen Chuang. Integrating the Kano model into a robust design approach to enhance customer satis- faction with product design[ J]. International Journal of Production Economics, 2008, 114 : 667-681.
6Li Y, et al.. An integrated method of rough set, Kano' s model and AHP for rating customer requirements' final importance [ J]. Expert Systems with Applications, 2009, 36 (3) : 7045-7053.
7Berger C. Kano' s methods for understanding customer-defined quality[ J]. Center for Quality Management Journal, 1993, 2 (4) : 3-36.
8Yu-Cheng Lee I, Sheng-Yen Huang. A new fuzzy eoneept approach for Kano' s model[ J]. Expert Systems with Applieations, 2009, (36) : 4479-4484.
9Qianli Xu, Roger J Jiao, Xi Yang, Martin Helander. An analytical kano model for customer need analysis[ J]. Design Stud- ies, 2009, 30: 87-110.
10Gerson T. Integrating the Kano model and QFD for designing new products[ J]. Total Quality Management, 2007, (18)6: 599-612.
