企业协同能力、客户知识管理过程与服务产品开发绩效的关系研究

Research on the Relationship of Enterprise Collaboration Competency,Customer Knowledge Management Process and Service Product Development Performance

通过文献回顾,提出企业协同能力、客户知识管理过程与服务产品开发绩效的关系假设,通过对211家知识密集型服务企业的问卷调查,采用结构方程模型验证模型及假设。研究论证了客户知识管理过程在企业协同能力与服务产品开发绩效的关系中起到一定的中介作用。

On the basis of literature review, this paper proposed the relationship hypothesis among the collaboration compe-tency, customer knowledge management process and service products development, meanwhile, it verified the model and as-sumptions by structural equation modeling on the basis of the empirical background of 211 service enterprises. The researchdemonstrates that the customer knowledge management process plays an intermediary role in the relationship between enter-prise collaboration competency and service product development performance.