第三方中介绩效评价满意度指标问题及对策研究

Problems and Measures in Satisfaction Index of Performance Evaluation Project by Intermediary Agency

满意度指标是财政支出绩效评价指标框架的重要组成部分,然而中介机构参与绩效评价项目时,由于缺乏成熟的理论研究以及实际操作中的客观限制,满意度评价的结果缺乏科学性、严谨性。本文以笔者亲身参与的若干项目为例,对当前绩效评价项目执行过程中满意度指标评价存在的问题进行分析总结,并提出切实可行的改进方式。

Satisfaction index is an important part of index framework in fiscal expenditure performance evaluation. However,when intermediary institutions participate in performance evaluation projects,their shortage of mature theoretical research and practical operation restrictions make the satisfaction evaluation unscientific and rigorous. In this paper,the authors take a number of projects which they were ever involved in as example,analyze and summarize the existing problems in satisfaction index evaluation of performance evaluation projects,and put forward some countermeasures.