医生神态表达状况分析

Analysis of the condition of doctor's expression

目的:以江苏省部分三级综合医院为例,分析医学职业态度之神态状况,为医生改善职业神态提供依据,并提出可行性建议。方法:自行设计调查问卷对江苏省8家三级综合医院医患双方进行调查,并对调查所得数据进行描述性分析和卡方检验。结果:65.3%的医生曾在工作中流露过不被患者接受的微表情;患者认同度最高的医生神态表现是亲切和专注;影响医生神态表现的主要因素是工作压力大。结论:医生对医学职业态度之神态的认知不足,对其感知不全面;医生需要提升对神态的认知,加强对神态的运用,提升医患沟通的有效性,促进和谐医患关系的构建;同时也要减轻医生工作压力,增强其工作积极性,改善医生服务职业神态表现。

Objective： Taking the three general hospitals in Jiangsu Province as an example, this paper aimed to analyze the expression condition of medical professional attitude, and provide the basis for doctors to improve the professional manner, and put forward feasible suggestions. Methods： Self-designed questionnaire was performed to survey both doctors and patients from 8 class Ⅲ comprehensive hospitals in Jiangsu Province, and the survey data was analyzed by descriptive analysis and chi-square test. Results： 65.3% of the doctors had been exposed the micro expressions which were not accepted by the patients. The patients showed the highest satisfaction on the doctors＇ demeanor of kind and focus. The main factors influencing the doctors＇demeanor was work stress. Conclusion： Doctors are lack of the cognition of medical professional attitudes of expression and comprehensive perception; Doctors need to improve the cognition to the expression, strengthen the control of expression, improve the effectiveness of doctor-patient communication, promote the harmonious doctor-patient relationship. Meanwhile, doctors should reduce working pressure, enhance work enthusiasm, improve the professional manner.