摘要
目的探讨患者对我院各方面工作的满意程度并找出相关改进措施。方法采用HCAHPS问卷形式,对我院54名住院患者进行调查。结果患者对"需求回应"及"护患沟通"、"医患沟通"满意度较高,对"用药沟通"及"夜间安静"方面不满意。结论管理者应加强医院各系统的完善,关注患者的需求变化,持续性地改进服务质量,提高患者满意度。
Objective To explore patients＇ satisfaction on all aspects of our hospital and find out relevant improvement measures. Method 54 inpatients in our hospital were investigated with HCAHPS questionnaire. Result Patients＇ satisfaction on ＂demand response＂, ＂nurse-patient communication＂ and ＂doctor-patient communication＂ was higher while their satisfaction on ＂medication communication＂ and ＂quiet at night＂ was lower. Conclusion Administrators should improve hospital system, pay attention to the change of patients＇ needs and improve service quality continually so as to improve patients＇ satisfaction.
出处
《医院管理论坛》
2017年第4期25-27,共3页
Hospital Management Forum
关键词
满意
就医体验
Satisfaction
Patient＇s experience in hospital
