人性化护理管理在临床护理工作中的应用

Application of Humanistic Nursing Management in the Clinical Nursing Work

目的探讨人性化护理管理应用于临床护理中的效果。方法于2015年1—12月期间在该院积极开展人性化护理管理,期间共收治1845名患者,纳入观察组;同期收集2014年1—12月中仅实施临床常规护理时接收1 840例患者的临床资料,纳入对照组。比较两种不同护理模式实施期间护理不良事件及护患纠纷案发生率,比较两组患者对护理服务工作满意度情况。结果自人性化护理实施后,临床护理不良事件发生率、护患纠纷发生率以及护理起诉率较对照组有明显减少,且调查患者满意度发现,观察组患者对临床护理人员的服务态度以及操作技能满意度均高于对照组,上述差异有统计学意义(P<0.05)。结论将人性化护理管理应用于临床护理工作中可有效减少护理不良事件发生率,改善临床护理质量,同时建立良好的护患关系,为医院树立优质的品牌形象。

Objective To discuss the effect of humanistic nursing management in the clinical nursing work. Methods 1845 cases of patients in our hospital from January to December 2015 were selected as the observation group, adopting the hu-manistic nursing management, 1 840 cases of patients from January to December 2014 were selected as the control group, and the incidence rate of nursing adverse events and nurse-patient disputes of the two nursing models were compared, and the satisfactory degree to the nursing service work was compared between the two groups. Results After the implementation of humanistic nursing, the incidence rate of clinical nursing adverse events and incidence rate of nurse-patient disputes and nursing compliant rate obviously decreased and the satisfactory degree to the service attitude of clinical nursing staff and operation skill in the observation group were higher than that in the control group, and the difference had statistical signifi-cance （ P〈0.05）. Conclusion The application of humanistic nursing management in the clinical nursing work can effectively reduce the incidence rate of nursing adverse events, improve the clinical nursing quality and establish a good nurse-patient relationship and establish an excellent brand image of the hospital.