高校教育质量管理成熟度模型研究

Research on Capability Maturity Model of Higher Education Quality Management

文章以高校教育质量管理过程为依据,借鉴软件开发过程能力成熟度模型(CMM),构建了高校教育质量管理成熟度模型,研究模型框架结构、等级特征及相应的关键过程域、关键实践,运用层次分析法(AHP)和模糊综合评价理论建立了量化的成熟度等级测度方法。以国内东部某高校为例,根据其教育质量管理现状进行了成熟度等级的测度,结果表明方法合理、有效,可为提升和改善高校教育质量管理、促进高校内部质量保障体系的建立与完善提供参考。

Based on the study of higher education quality management process and using the evaluation software of Capability Maturity Model （ CMM ） , a higher education quality management model is built and the frame structure, responding level feature, key process areas, key practices are analyzed. Meanwhile, a quantitative maturity level measurement method is also established based on the Analytic Hierarchy Process （AHP） and fuzzy synthetic evaluation theory. According to its education quality management current situation and taking a eastern university of China as an example, the paper performs an analysis on the maturity level measurement. The result has showed that the high reasonableness and effectiveness of the method can be used as the guidance for improving the quality of higher education management and the construction of internal qual- ity management system in higher education.