三级甲等医院儿科护士冲突处理模式与情绪智力的相关性研究

A study on the relationship between conflict management model and emotional intelligence of pediatric nurses in tertiary grade A hospitals

目的:调查儿科护士冲突处理模式及情绪智力现状,分析情绪智力对冲突处理模式的影响。方法:采用便利抽样法选取郑州市4所三级甲等医院413名儿科护士,采用一般资料调查表、美国Rahim冲突处理模式量表-Ⅱ及"Wong&Law"情绪智力量表对其进行调查分析。结果:儿科护士最常用的冲突处理模式依次为整合、让步、妥协、逃避、支配;儿科护士能较好地管理情绪,各分支能力依次为自我情绪监测、情绪利用、情绪调节、识别他人情绪。情绪智力与冲突处理模式呈正相关(r=0.499,P<0.01)。结论:儿科护士的情绪智力是影响其冲突处理模式的重要因素,管理者应当注重提高护士的情绪智力,引导护士采取合适的冲突处理模式,以缓解护患矛盾,使护士更加高效地为患儿提供优质的护理。

Objective： To investigate the conflict management model and emotional intelligence status of pediatric nurses, and analyze the influence of emotional intelligence on conflict processing mode. Methods： Totally 413 pediatric nurses from four tertiary hospitals in Zhengzhou were selected by convenient sampling method. The Rahim Organizational Conflict Inventory-II and Wong ＆ Law Emotional Intelligence Scale were used to investigate their conflict patterns and emotional intelligence. Results： The most commonly used conflict treatment modes of pediatric nurses were integration, concession, compromise, escape and domination. Pediatric nurses can manage emotions well; the descending order of the four emotional management abilities was self-emotional monitoring, use of emotion, regulation of emotion and other＇s emotional appraisal, respectively. Emotional intelligence was positively correlated with conflict management （r=0.499, P〈0.01）. Conclusion： The emotional intelligence of pediatric nurses is an important factor influencing the conflict processing mode. Managers should pay attention to improve the emotional intelligence of nurses and guide nurses to adopt appropriate conflict management mode to alleviate the contradiction between nurses and patients and make nurses to provide high quality services to children more efficiently.