基于用户数据资源化利用的高校图书馆服务创新研究

Study on the University Libraries' Service Innovation Based on User Data Resource Utilization

[目的]研究用户数据资源化利用,以促进高校图书馆服务创新。[方法]归纳分析了图书馆4种不同类型的用户数据,介绍了用户数据的采集方法,并对大数据环境下图书馆用户数据的特征进行了分析。在此基础上,提出了基于用户数据资源化利用的高校图书馆服务创新架构和模式:建设用户信息数据库,提供精准个性化服务;搭建即时交互式平台,提升用户体验服务;构建泛在知识环境,尝试泛在图书馆服务;适应用户需求转变,提供知识化服务。[结果/结论]高校图书馆应高度重视用户数据的资源化利用,创新图书馆服务的内容和形式,促进图书馆事业新发展。

[Objective] This paper studied user data resource utilization to promote the university libraries＇ service innova- tion. [Method] It made an inductive analysis of four different types of library user data, introduced user data collection methods, then analyzes characteristics of library user data under the big data environment. Based on the user data resource utilization, it proposed university libraries＇ service innovation architecture and pattern： construction of user information database to provide accu- rate personalized service; establishment of Real - time interactive platform to improve user experience service; Building ubiquitous knowledge environment to try ubiquitous service; adapt to meet the needs of users to provide knowledge service. [ Result/Conclu- sion] University libraries should pay high attention to the utilization of user data, so as to innovate the university libraries＇ service content and form and promote the new development of library cause.