督导管理对住院肿瘤患者护理服务质量的影响

Effects of supervisory management on nursing service quality of hospitalized cancer patients

目的探讨督导管理对住院肿瘤患者临床护理服务质量的影响。方法将督导管理实施后的48例住院肿瘤患者设为研究组，督导管理实施前的48例住院肿瘤患者设为对照组，观察1a。于督导管理前后采用自护能力量表评定患者的自我护理能力，中国癌症患者生活质量量表评定患者的日常生活质量，自拟护理满意度调查量表评估患者的护理满意度。结果督导管理前两组各量表评分比较差异无显著性（P〉0．05），督导管理后研究组自护能力量表、中国癌症患者生活质量量表评分及护理满意度均显著高于对照组（P〈0．01）。结论督导管理护理干预赴提高护理服务质量的有效措施，有利于提高住院肿瘤患者的生存质量、自我护理能力及护理满意度，能促进患者以最佳状态接受治疗与护理。

Objective To explore the effects of supervisory management on nursing service quality of hos pitalized cancer patients. Methods Forty-eight hospitalized cancer patients after the practice of superviso- ry management were assigned to research group, 48 ones before that to control group, and observed for 1 year. Self-care agencies were assessed with the Exercise of Self-care Agency scale （ESCA） before and after supervisory management, qualities of daily living with the Quality of Life Questionnaire （QOL）, and pa tients＇ satisfactions to nursing with self-made nursing satisfaction inventory （SNSI）. Results Before su- pervisory management group differences in all scales scores weren＇t significant （P〉0.05） and after thai the ESCA and Q（）L score as well as nursing satisfaction were all significantly higher in research than in control group （P〈0.01）. Conclusion Supervisory management is an effective measure of improving nursing service quality, beneficial to the improvement of quality of life, self-care agency and nursing satisfaction of hospi talized cancer patients, and could promote patients to receive treatment and nursing by optimum.