服务性企业员工正面心理资本、敬业度与工作绩效的关系研究

An Empirical Study of the Relationship among Positive Psychological Capital,Work Engagement and Job Performance in Service Industry

将研究视角集中于服务业,采用纵断调研法,先后三次收集员工的正面心理资本、敬业度和工作绩效的数据来检验三者的关系。结果表明:员工的正面心理资本显著影响其敬业度和工作绩效,敬业度与工作绩效之间也呈现显著的正相关关系。正面心理资本不仅对工作绩效有直接增益作用,还会通过敬业度间接影响工作绩效,进而提出企业管理者可以从心理学的角度拓宽管理视野,开发并培育员工的正面心理资本,提高敬业度,激发团队活力和向心力,促进员工工作绩效的提升,增强组织竞争优势。

The paper focuses on the service industry and uses longitudinal research design to collect the data three times in order to test the relationship among positive psychological capital, work engagement and job performance. The result shows that positive psychologi- cal capital of employees positively affects their work engagement and performance. Moreover, work engagement has positive impact on employees＇ job performance, and it mediates the relationship between psychological capital and job performance partially. Further- more, the author proposes that managers can broaden management horizons from psychology perspective, and help employees establish and cultivate the positive psychological capital, then lead employees to work with positive emotions. Over time, the competitive advan- tages of organizations can be improved.