基于电子病历系统的电子医嘱实施对临床不和谐医护关系原因的质性研究

Qualitative research on the effect of the implementation of electronic medical records based on electronic medical records

目的 探讨临床医护人员之间因为电子医嘱导致不和谐的原因,规范病房电子医嘱开具和执行,创建和谐医护关系.方法 运用质性研究的方法对呼吸内科12名医护人员进行深入访谈,现场录音和笔录,并应用内容分析法进行整理.结果 升华出2个主题：一是医护人员原因：医护人员之间沟通不足;护士对新入科医生因专科电子医嘱规范掌握不熟练指导或包容不足;医护人员对医嘱查对的责任心不足可能导致潜在的不良事件发生.二是系统设备原因：电子医嘱系统设置问题;办公电脑数量不足.结论 电子医嘱的不规范管理导致医护不和谐的产生,建议对电子医嘱实施规范管理,落实责任,避免医护耦合性差错的发生;医护人员之间需要加强沟通,互相理解和谅解,才能创造和谐医护环境.

Objective To explore the reasons for disharmony between medical staff and medical staff because of electronic clinical ordering,to specificate electronic medical order in ward in order to create a harmonious relationship between doctors and nurses. Methods The methods of qualitative research conducted in-depth interviews of 12 medical staff, field recordings and transcripts, and the method of content analysis were used. Results Two themes were sublimated：medical staff reasons：lack of communication between the medical staff;new doctors didn＆#39;t have a good command of medical norms of specialist electronic orders; on the responsibility of checking the doctor＆#39;s advice problems may lead to potential adverse events occurrence. System equipment reason： the electronic doctor＆#39;s advice system set up the problem; the office computer quantity is insufficient. Conclusions Nonstandard electronic medical management leads to the disharmony of health care. It is suggested to standardize the management of electronic medical advice by implementation of the responsibility to avoid medical coupling errors. The health care workers need to strengthen communication, mutual understanding and forgiveness, in order to create a harmonious medical environment.