业务外包分阶段风险因素识别与风险规避研究

Research on Risk Factors Identification and Risk Aversion of Outsourcing at Each Stage

依据决策过程理论,将业务外包划分为业务规划与选择、合同形成与签订、合同执行、外包结果评价四大阶段,并研究得出业务外包各阶段风险影响因素。基于四阶段决策过程,建立包含自律、合作和评判三大机制的分阶段风险规避模型,探讨涵括业务外包四阶段的全过程风险规避方法、步骤、措施、对策等。并从风险应对输入、风险应对控制及风险应对输出3个方面探讨了业务外包开发分阶段风险应对模型,为业务外包分阶段风险控制体系提供了重要补充。

Based on decision process theory,this paper divided outsourcing into four stages：planning and selecting business,forming and signing contract,executing contract,valuating results of outsourcing,and worked out risk factors at each stage of outsourcing.In accordance with four-stage decision process,a risk aversion model at each stage was developed,which included three mechanisms：self-discipline,cooperation and evaluation.Methods,procedures,measures and countermeasures of risk aversion at four stages in the process of outsourcing were discussed.The paper also analyzed the model of response to risk at each stage of outsourcing development from three aspects：input of response to risk,control of response to risk and output of response to risk.The result provided an important complement to the risk control system of outsourcing at each stage.